FAQs

Everything You Need To Know About Staying at Lake Wendouree Luxury Apartments

How do I book an apartment?

Check availability for Grove Street or Webster Street for your required dates or call us on (03) 5331 2335 or 0487 487 057.

What is your cancellation policy?

We offer a generous cancellation policy for direct bookings: for cancellations more than 14 days before your date of check in, a full refund is applicable. For bookings made through other sites, please refer to the cancellation policy on your booking form.

Can I have an apartment with views of Lake Wendouree?

Yes. Our Grove Street first floor apartments have lake views.

What is the maximum number of guests?

Our 1 bedroom apartments cater for up to 2 guests maximum while our 2 bedroom apartments cater for 4 guests plus a futon for the 5th at an extra charge of $30 per night

What is the maximum number of nights I can book?

There is no set maximum number of nights that you can book. However, if you plan on staying for a week or longer, please get in touch with us as we offer better rates for long term guests.

Do you offer a discount for longer term stays?

Yes, we offer special deals for stays 1 week or longer. For long term stays, we provide weekly housekeeping. Please email us or call Jayde directly on (03) 5331 2335 or 0487 487 057 to arrange a long term stay.

How do I make a reservation for a larger group?

Please send us an email or call Jayde on (03) 5331 2335 or 0487 487 057 to arrange reservations for larger groups. We might be able to offer special pricing.

If I am booking for a larger group, do I need to provide the names of every person in the group booking when I book?

No, just one name will be fine. Please provide us with the full name of the person who made the payment.

Which methods of payment do you accept?

Direct debit and credit card.

Which currency is my stay charged in?

Australian dollars ($AUD)

Are there any surcharges for payments via credit card?

Visa/Mastercard 1.5% surcharge; American Express 3% surcharge.

What are your bank account details for direct debit payments?

Account Name: LWLA
BSB: 033 364
Account No: 712720

Do you charge a refundable bond or security deposit?

A refundable bond/deposit may be charged on your credit card.

I booked online and haven’t received confirmation. What should I do?

Please check with either the travel agency you used to book and they can send another copy or, if you booked direct with us, contact Jayde on and we can send you another.

Can you provide a tax invoice for my stay?

If you booked with a travel agent / online booking site, please contact them for your receipt. If you booked direct with LWLA, please drop us an email or give us a call and we will send one over.

When were your apartments last renovated?

All of our apartments received extensive renovations in 2015.

Do you allow dogs in the apartments?

If you have a dog that you would like to bring, please contact us directly to make your booking. Our Webster Street ground floor apartments are pet friendly.

Is smoking allowed in the apartments?

All apartments are strictly non smoking.

Do the apartments have ensuite bathrooms?

Some of our apartments have ensuite bathrooms. If you require an ensuite bathroom, please let us know via email or call us on 03-5331-2335 or 0487-487-057 so that we can reserve the correct room for your needs.

Do you provide towels and linen?

Of course! Just show up and we’ll sort out your bedding and towels as required. Please let us know if you have more people staying and require extra towels.

What appliances are provided in the apartments?

Our fully furnished apartments come with a 4 burner gas stove and oven, microwave, full size fridge/freezer, toaster, kettle, dishwasher, iron, ironing board, aircon, 55 inch TV, Foxtel TV box, CD and DVD player.

Do you have free wifi in the apartments?

Yes, all of our apartments come with high quality Wi-Fi connections.

Does my apartment have cable television?

Yes, Foxtel is available in all of our rooms.

Are tea and coffee making facilities, and shampoo and shower gel provided in the apartments?

Yes, we provide complimentary tea, coffee and toiletries.

Are ironing facilities available in the apartments?

Yes, every apartment contains an iron and ironing board.

Are safety deposit boxes provided in the apartments?

No.

Are your apartments accessible for wheelchairs?

Yes. Our ground floor apartments have wheelchair access.

Can I cook my own food in LWLA apartments?

Sure – our apartments include a furnished kitchen with a 4 burner gas stove and electric oven, microwave, fridge/freezer, dishwasher, tea and coffee making facilities, toaster, kettle, cutlery, crockery, glasses and more.

Do you provide a laundry service?

All of our apartments have a washing machine and dryer. If you would like your laundry done for you, please let us know, as we can recommend the best options around Ballarat.

Is there a housekeeping service? How often are the apartments cleaned?

For short term stays, rooms are serviced daily. For long term stays, rooms are serviced weekly.

What is check in and check out times?

Standard check in is from 2:00pm onwards, and check out is 11:00am. When you book directly with us, we offer early check in (1:00pm) and late check out (12:00pm).

Where is Reception?

We do not offer an onsite reception. All guests will receive a SMS to a valid Australian mobile number around 2pm on the day of arrival with your door code, wifi password and apartment number. Please make sure you send us your mobile number 24 hours prior to arrival. The mobile number that the text is sent from is for your use in emergencies during your stay.

Is off street parking available?

Yes, we have off-street parking available for one car per apartment.

I am arriving late at night. How do I get my keys?

You will receive a SMS to a valid Australian mobile number around 2pm on the day of arrival with your door code, wifi password and apartment number. Please make sure you send us your mobile number 24 hours prior to arrival

Where can I find information about Ballarat?

Here is a list of places to visit and what to do in Ballarat. Check out our Specials Offers for exclusive discounts and offers available to LWLA guests.

What is check out time?

Check out is 11:00am. When you book directly with us, we offer late check out (12:00pm).

Can I extend my booking?

Yes. Please contact us directly via or through Jayde on (03) 5331 2335 or 0487 487 487 to extend your stay. Rooms are subject to availability. Existing bookings will be given first priority.

What do I do with my keys when I leave?

We do not issue keys, simply close the door on departure.

How do I make extra requests during my stay?

Please email us or call Jayde on (03) 5331 2335 or 0487 487 057

Can I order an extra bed?

We have rollaway beds available on request. A $30 per night rental charge applies for the use of rollaway beds.

Do you provide baby cots or high chairs?

Yes, we have cots available on request. There are no extra charges for using one of our cots.

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