How do I book an apartment?
What is your cancellation policy?
We offer a generous cancellation policy for direct bookings: for cancellations more than 14 days before your date of check in, a full refund is applicable. For bookings made through other sites, please refer to the cancellation policy on your booking form.
Can I have an apartment with views of Lake Wendouree?
Yes. Our Grove Street first floor apartments have lake views.
What is the maximum number of guests?
Our 1 bedroom apartments cater for up to 2 guests maximum while our 2 bedroom apartments cater for 4 guests plus a futon for the 5th at an extra charge of $30 per night
What is the maximum number of nights I can book?
There is no set maximum number of nights that you can book. However, if you plan on staying for a week or longer, please get in touch with us as we offer better rates for long term guests.
Do you offer a discount for longer term stays?
Yes, we offer special deals for stays 14 nights or longer. For long term stays, we provide weekly housekeeping. Please email us or call Jayde directly on (03) 5331 2335 or 0487 487 057 to arrange a long term stay.
How do I make a reservation for a larger group?
Please send us an email or call Jayde on (03) 5331 2335 or 0487 487 057 to arrange reservations for larger groups. We might be able to offer special pricing.
If I am booking for a larger group, do I need to provide the names of every person in the group booking when I book?
No, just one name will be fine. Please provide us with the full name of the person who made the payment.
Is there a surcharge for credit cards?
Yes, if you make a booking with a credit card there is a 1.5% surcharge – including Amex.