Which methods of payment do you accept?

Direct debit and credit card.

Which currency is my stay charged in?

Australian dollars ($AUD)

Are there any surcharges for payments via credit card?

Visa/Mastercard 1.5% surcharge; American Express 3% surcharge.

What are your bank account details for direct debit payments?

Account Name: LWLA
BSB: 033 364
Account No: 712720

Do you charge a refundable bond or security deposit?

A refundable bond/deposit may be charged on your credit card.

I booked online and haven’t received confirmation. What should I do?

Please check with either the travel agency you used to book and they can send another copy or, if you booked direct with us, contact Jayde on and we can send you another.

Can you provide a tax invoice for my stay?

If you booked with a travel agent / online booking site, please contact them for your receipt. If you booked direct with LWLA, please drop us an email or give us a call and we will send one over.

When were your apartments last renovated?

All of our apartments received extensive renovations in 2015.

Do you allow dogs in the apartments?

If you have a dog that you would like to bring, please contact us directly to make your booking. Our Webster Street ground floor apartments are pet friendly.

Is smoking allowed in the apartments?

All apartments are strictly non smoking.

Which apartments have views of Lake Wendouree?

At Grove street our apartments No. 1 and 2 have views out to Lake Wendouree – from the first floor only.

Do the apartments have ensuite bathrooms?

Some of our apartments have ensuite bathrooms. If you require an ensuite bathroom, please let us know via email or call us on 03-5331-2335 or 0487-487-057 so that we can reserve the correct room for your needs.

Does the bathroom have a walk in shower or bath?

Our Grove St apartments have walk in showers with large square back shower heads. At Webster steeet, all apartments have a low bath/shower combination. Apartment No 1 has a walk-in shower with a large square back shower head.

Do you provide towels and linen?

Of course! Just show up and we’ll sort out your bedding and towels as required. Please let us know if you have more people staying and require extra towels.

What appliances are provided in the apartments?

Our fully furnished apartments come with a 4 burner gas stove and oven, microwave, full size fridge/freezer, toaster, kettle, dishwasher, iron, ironing board, aircon, 55 inch TV, Foxtel TV box, CD and DVD player.

Do you have free wifi in the apartments?

Yes, all of our apartments come with high quality Wi-Fi connections.

Does my apartment have cable television?

Yes, Foxtel is available in all of our rooms.

Are tea and coffee making facilities, and shampoo and shower gel provided in the apartments?

Yes, we provide complimentary tea, coffee and toiletries.

Are ironing facilities available in the apartments?

Yes, every apartment contains an iron and ironing board.

Are safety deposit boxes provided in the apartments?

No.

Are your apartments accessible for wheelchairs?

Yes. Our ground floor apartments have wheelchair access.

Can I cook my own food in LWLA apartments?

Sure – our apartments include a furnished kitchen with a 4 burner gas stove and electric oven, microwave, fridge/freezer, dishwasher, tea and coffee making facilities, toaster, kettle, cutlery, crockery, glasses and more.

Do you provide a laundry service?

All of our apartments have a washing machine and clothes horse. If you would like your laundry done for you, please let us know, as we can recommend the best options around Ballarat.

Is there a housekeeping service? How often are the apartments cleaned?

For short term stays, rooms are serviced daily. For long term stays, rooms are serviced weekly.

What is check in and check out times?

Standard check in is from 2:00pm onwards, and check out is 11:00am. When you book directly with us, we offer early check in (1:00pm) and late check out (12:00pm).

Where is Reception?

We do not offer an onsite reception. All guests will receive a SMS to a valid Australian mobile number around 2pm on the day of arrival with your door code, wifi password and apartment number. Please make sure you send us your mobile number 24 hours prior to arrival. The mobile number that the text is sent from is for your use in emergencies during your stay.

Is off street parking available?

Yes, we have off-street parking available for one car per apartment.

I am arriving late at night. How do I get my keys?

You will receive a SMS to a valid Australian mobile number around 2pm on the day of arrival with your door code, wifi password and apartment number. Please make sure you send us your mobile number 24 hours prior to arrival

Where can I find information about Ballarat?

Here is a list of places to visit and what to do in Ballarat. Check out our Specials Offers for exclusive discounts and offers available to LWLA guests.

What is check out time?

Those guests who book direct online at lwla.com.au, or call 0487 487057, to make a reservation, will enjoy the benefits of late check out at 11am or later – subject to availability.

Can I extend my booking?

Yes. Please contact us directly via email or through Jayde on (03) 5331 2335 or 0487 487 487 to extend your stay. Rooms are subject to availability. Existing bookings will be given first priority.

What do I do with my keys when I leave?

We do not issue keys, simply close the door on departure.

How do I make extra requests during my stay?

Please email us or call Jayde on (03) 5331 2335 or 0487 487 057

Can I order an extra bed?

We have rollaway beds available on request. A $30 per night rental charge applies for the use of rollaway beds.

Do you provide baby cots or high chairs?

Yes, we have cots available on request. There are no extra charges for using one of our cots.