Terms & Conditions
- All accommodation bookings must be guaranteed at the time of reservation by the provision of credit card details
- A deposit of between 50-100% of your total booking will be processed at the time of your booking. Please refer to our accommodation booking policies for specific deposit conditions at the time of your booking as these will vary depending on the type of accommodation package booked. If you are booking through a third party, including Online Travel Agents, the deposit terms of that third party will apply.
- All rates are quoted in Australian Dollars (AUD).
- All rates are inclusive of the Goods and Services Tax (GST), currently at 10%, as mandated by Australian law. Yering Gorge Cottages reserves the right to review all guest cottage rates quoted in the event of an increase to the Australian Goods & Services Tax from its current level of 10% by the Australian Government, or the introduction of any new tax, fee or levy by any Australian (Federal or State) authority.
- Please be aware that a non-refundable credit card surcharge is applicable to payments made by Visa, Mastercard and American Express (AMEX) card.
- By providing your credit card details you warrant that you have the authority to use the nominated credit card and you authorise Lake Wendouree Luxury Apartments to charge the cost of your booking including accommodation and any additional services to the credit card.
- If you are booking through a third party, including Online Travel Agents, the terms and conditions of that third party also apply.
- We recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal belonging and loss of money and medical expenses.
- All personal belongings and vehicles brought into your apartment or carpark remain your responsibility and Lake Wendouree Luxury Apartments is not responsible for any loss or damage experienced; and you agree that you will not make any claim against the business regardless of how, or where, the loss or damage occurred.
- You agree that any outstanding charges for goods or services not billed at the time of your departure, or any costs incurred to make good any damage or excessive cleaning caused by you or your guests during your stay may be charged to the method of payment left at the time of arrival or used to settle your account at the time of departure.
- Guests and their visitors must act in an appropriate manner whilst staying or visiting and not undertake any behaviour or activity that is, in the opinion of Lake Wendouree Luxury Apartments considered to be dangerous, noxious, offensive or illegal.
- Lake Wendouree Luxury Apartments has a NO PARTY Policy and you acknowledge that your booking may be cancelled if the business, in its opinion, deems any person (s) behaviour as unacceptable and full payment for the entire booking will be forfeited.
- Lake Wendouree Luxury Apartments is a non-smoking venue; guests and their visitors are permitted to smoke outside in their private courtyard or balcony and are asked to dispose of their cigarette ash, butts and matches thoughtfully using the ashtrays provided.
- Guest (s) must allow Lake Wendouree Luxury Apartments and its agents or servants free access to and from all parts of their apartment to provide requested services and / or repairs and maintenance.
- Guests and their visitors must ensure they observe all relevant statutes, statutory rules and regulations, notices and orders.
- Lake Wendouree Luxury Apartments are not to be used for commercial use during your stay unless prior approval has been provided. Commercial photo shoots are not permitted without the prior approval of Lake Wendouree Luxury Apartments and a shoot fee may
Cancellation/No Show Policy
- All cancellations must be received via telephone or in writing.
- We have a range of special accommodation packages that have their own Terms & Conditions and you should check the cancellation policies prior to making your booking. If you are booking through a third party, including Online Travel Agents, please refer to their cancellation policies.
- Except for special accommodation packages or group bookings, any cancellations received between sixty (60) and eight (8) working days of the scheduled arrival date will be charged a cancellation fee equal to 10% of the total accommodation charge.
- Cancellations received between seven (7) and three (3) days of the scheduled arrival date will incur a cancellation free equal to 50% of the total accommodation charge.
- Cancellations received within three (3) working days of the scheduled arrival date will incur a cancellation fee of 100% of the total accommodation charge.
- Reservations not checked-in on the confirmed day of arrival will incur a cancellation charge equal to 100% of the total accommodation rate.
- Early departures may incur a cancellation fee equal to the remaining night’s accommodation booked.
The guest(s) and their visitors indemnify Lake Wendouree Luxury Apartments to the fullest extent permitted by law from and against:
- Lake Wendouree Luxury Apartments cannot accept liability or pay any compensation where the provision of our contractual obligations is prevented or affected by a ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, adverse weather conditions, fire, natural disaster, industrial dispute, war, riot, civil strife, terrorist activity, epidemics, and all similar events outside the control of the party concerned.
- All claims, demands, writs, summonses, actions, suits, proceedings, judgements, orders, decrees, damages, costs, losses and expenses of any nature which Lake Wendouree Luxury Apartments may suffer or incur in connection with the loss of life, personal injury or damage to the property incurred or suffered directly or indirectly in connection with this Agreement, the use of Facilities by the guest (s), its servants, officers, contractors, guests, members, patrons, and invitees or any other persons associated with them except where such injury, loss or damage arises by reason of an act or omission of Lake Wendouree Luxury Apartments or its employees, agents or subcontractors.
- Lake Wendouree Luxury Apartments is not liable or responsible to the guest (s) or any servants, officers, contractors, members, patrons, and invitees or any other persons associated with them for any loss of life, personal injury or damage to or loss of property which may be suffered at any of the Facilities except where such injury, loss or damage arises by reason of an act or omission of Lake Wendouree Luxury Apartments or its employees, agents or subcontractors.